General Manager, Business Operations
The Switch Mission
Our vision is to become the world's most trusted first-party data and AI training technology. Our mission is to harness data and AI to continually enrich the relationship between businesses and consumers. Switch is a data-powered growth marketing platform that intelligently connects innovative brands with high value customers to boost marketing efficiency by greater than 50%.
Join Switch
Join Switch, a pioneering AI startup revolutionising customer acquisition and predictive analytics for the world's most innovative brands. As the premier AI training platform in marketing, Switch is redefining the industry.
At Switch, you'll accelerate your career trajectory with a founding team of ex-Googlers and industry-leading startup engineers. You'll contribute directly to our strategic direction, driving critical initiatives that shape our cutting-edge technology.
Our fast-paced environment rewards hard work and high impact, united by a shared passion for enabling sustainable, privacy-focussed growth for global businesses. Embrace the chance to scale your impact within and beyond our rapidly expanding portfolio, propelling Switch's global ambitions to revolutionise the ad-supported internet and consumer privacy landscape.
Be part of Switch's transformative journey, unlocking immediate ROI for our industry-leading client base.
Great work environment to balance ambitious remote work
- High expectations with a flexible environment for everyone. Hours, appointments, health, exercise, hobbies, family - whatever you need to be at your best
- Remote work environment with team events and office space rentals
- Collaborative and respectful co-workers who succeed as a team (no Switcher left behind)
- Structured mentorship programs
- Unlimited vacation, with a 3-week minimum, to ensure we all take time to recharge
- Team lunches, happy hours, and events
Role
Switch is hiring a General Manager to help scale our client base by 20x over the next 3-years, while driving retention and renewals. This role is particularly awesome for anyone looking to gain end-to-end company building experience – the role reports directly to the CEO and operates as a true General Manager: owning sales, partnerships, customer success and product management for a 15-20 client book of business.
By exceeding customer expectations, and unlocking transformative business results, the Switch Platform will grow and evolve with direct input from our customers. Switch is a product-focussed organization - the General Manager will be the voice of our customers internally and will own critical aspects of the product and feature roadmap.
Responsibilities
The General Manager will own go-to-market strategy, integration partnerships with major tech companies (think: Google, Meta, TikTok, Amazon, LinkedIn), and continue to reshape the product roadmap with a focus on customer success, AI training and automation features. We are a fully remote, extremely collaborative team that defaults to open and extensive communication.
The General Manager will be the face of Switch to both enterprise and high growth clients - and a key player in driving critical transformation for the business, our technology and investors.
- Responsible for all aspects of successfully closing deals, onboarding and retaining Switch customers
- Lead relationship management with customers and partners, including leading technical and product/pricing/business discussions
- Support development and execution of international growth strategies
- Lead development of materials including playbooks, handbooks, product documentation, whitepapers, case studies, marketing material, presentations
- Collaborate with cross-functional groups (engineering, machine-learning and data science)
- Perform deep customer discovery and disseminate feedback with the engineering team to inform feature and product direction and roadmap
- Manage execution of contracts, collaboration activities such as pilots, and task agreements between customers
- Support pipeline and forecasting efforts that inform strategy and planning
- Synthesize complex information and make actionable recommendations to the leadership team
Requirements
- 6+ years experience in management consulting, technical sales or operator role at high grow technology company
- 6+ years of experience with client facing accountability and executive engagement
- Comfortable joining technical sales meetings with client engineering teams
- Initiative to push for the best possible results and develop scalable solutions
Location
- Switch is located in Toronto, Canada, but operates fully remotely.
- Remote candidates are welcome to apply.
Compensation range
- Market competitive compensation based on experience
- Meaningful equity in a fast-growing startup
To Apply
Send a description of yourself, your work experience, and why you want to work with us at Switch to [email protected].
If you think you have the experience and desire to work in a fast-paced startup environment, but lack some of the requirements please consider applying anyway.
We are looking for great people and would love to chat with you.
© 2024 Switch Growth
Toronto, Canada